Instructions for Submitting Requests
Welcome! Please Read Below
This ordering site is for use by
patients only.
Please read about your two request service options below.
You will be asked to select an option on the next screen.
NOTE: If you wish to receive BOTH a Secure Imaging Link and
an Imaging CD, you must complete two separate Imaging orders
through this website - one through the Express Service Option and
another through the Standard Service Option.
OPTION #1: EXPRESS SERVICE OPTION
Medical Records and/or Secure Imaging Link
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MEDICAL RECORDS - EXPRESS
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Processing fee: $35 flat fee per request.
There are no refunds for any reason.
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All available Medical Records
(including Imaging Reports) are provided.
You will not be asked to specify the types of Medical
Records, physicians, or dates of service.
-
Completion Time: Allow up to 48 hours
for your Medical Records request to be completed.
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You will be texted or emailed when your requested Medical
Records are ready to access online
(see text samples below).
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Medical Records will be made available securely
online only.
We do not fax, email, or mail records.
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SECURE IMAGING LINK - EXPRESS
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Processing fee: $25.00 flat fee for a secure link
to your imaging.
There are no refunds for any reason.
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You will be texted or emailed a secure link to your
imaging within 48 hours of receipt
of your order.
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You may share the secure link with another healthcare
provider to view/download your imaging.
You can also select and view your images from your
image library and/or download the images yourself.
OPTION #2: STANDARD SERVICE OPTION
Medical Records and/or Imaging CD by Mail
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MEDICAL RECORDS - STANDARD
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Processing fee: free of charge.
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You will receive any/all Medical Records
(including Imaging Reports)
from the last 2 calendar years.
You will not be asked to specify the types of
Medical Records, physicians, or dates of service.
-
Completion Time: Allow up to 15 business
days, per state statute, for your Medical
Records request to be completed.
-
You will be texted or emailed when your requested
Medical Records are ready to access online
(see text samples below).
-
Medical Records will be made available securely
online only.
We do not fax, email, or mail records.
-
IMAGING CD BY MAIL ONLY - STANDARD
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Processing fee: $38 per requested CD copy
for all available imaging.
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Your CD will be prepared by Carrell Clinic's
Radiology staff and mailed to you
(no CD pick-up available).
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Allow up to 15 business days,
per state statute, for CD preparation plus
US Postal Service mail delivery time to receive your
CD at your home address.
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NOTE: Imaging CDs can only be mailed to your
home address.
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CD pick-up is not available.
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You will be texted or emailed when your Imaging CD has
been mailed.
Delivery time required by the US Postal Service varies and
is not the responsibility of Carrell Clinic.
-
For inquiries about the processing status of your
imaging CD or issues with an imaging CD you have
already received by mail, please call the Radiology
department directly at (214) 378-3332.
You might need to leave a voicemail.
Physical Therapy Records
Who Can Order Patient Records Online?
Only patients, or those individuals with the documented legal
authority to make healthcare/medical treatment decisions for the
patient, can use this ordering site to request medical records
and/or Imaging CDs, as described below:
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Patients who have reached the age of majority: 18 years of age
or older
(NOTE: A parent may
not request
records on behalf of an adult child, regardless of insurance
coverage, residence, etc.).
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Parents/guardians who have the legal authority to access a
minor child's records.
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A person who has the documented legal authority to make
healthcare/medical treatment decisions for a patient of any
age (healthcare conservator, medical/healthcare POA,
legal guardian, executor/administrator of estate).
What You Need to Get Started
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The patient's valid driver's license or other valid government-issued ID.
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If you are the parent/guardian of a minor patient or have the
legal authority to make healthcare/medical treatment decisions
for a patient of any age, you will need to upload your
valid ID as well.
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A credit card to make payment, if applicable.
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If you have the documented legal authority to make
healthcare/medical treatment decisions for a patient,
you must also upload official, currently valid
documentation of this authority
(Durable POA for Healthcare, Medical POA, Advanced Directive for
patient and designated caregiver; Death Certificate for
deceased patient).
NOTE: Financial POA is not sufficient.
If you cannot provide both your and the patient's ID as well as
documented proof of your legal right to make healthcare/medical
treatment decisions for the patient, the patient must
place his or her own request.
Please have these items handy before you start!
SAMPLE TEXTS - You will receive text messages similar to these samples:
Your medical records request is in process. When complete, you will get a Tracking # for online access.
Carrell Clinic
Your Medical Records are ready!
Go to https://patrrs.trimsnet.net/patient/landing/carrell
Click green box. Tracking # XXXX-XXXX
Carrell Clinic
There has been an error processing your request.
Technical support has been alerted, however additional information will help solve this issue.
Please send some brief comments describing what you were doing:
